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conversation about your business.
3. Engaging and energizing those people to spread the good word.
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You can look for ideas and inspiration at the Viral Buzz Marketing Association. Learn more about "tech fluentials" and "mom fluentials" at Burson Marsteller's E fluentials site.
Building Buzz with Word of Mouth Marketing
Obviously, abusiness blog creates a two way dialogue with your customers and facilitates active discussion among your fans. Blogs are the perfect tool to encourage open communication and information sharing. If Nike Vapormax Mens Laceless you haven't already, you can build your own blog in minutes with Blogger or TypePad, among others.
Your blog also provides instant feedback from your customers. Participate in the online conversation and take the pulse of your supporters and your detractors. Use sites like FeedBurner to track and analyze your blog traffic.
1. It starts with customer satisfaction
Don't limit your word of mouth efforts. Consider using other forms of WOM such as cause marketing, referral programs and product seeding. The key lesson is to craft your message as a story that is easy to spread. People don't repeat ad messages, they share experiences.
1. Providing consumers with a story to tell about you.
A happy customer is a potential advocate and an influencer. An unhappy customer is even more powerful one survey of "customer rage" found that 85% of unhappy customers share their bad experiences with others. You've got to have a positive story to tell, or there's nothing to buzz about.
2. Making it easy for people to share information about you.
Make it easy for customers to recommend your product or service. Facilitate communication. Establish user groups, fan clubs, message boards anything that encourages positive Nike Vapormax Hyper Punch
Good word of mouth marketing is honest, transparent and real. Stealth marketing, "shilling" and spam tactics are unethical and should be avoided at all costs! The Word of Mouth Marketing Association has taken a leadership role in WOM ethics. Before you begin your efforts, refer to the WOMMA Code of Ethics.
6. Keep it honest
4. Join the blogosphere
5. Listen and respond to feedback
Mouth marketing is considered the oldest form of advertising but, as a marketing Nike Vapormax Cookies And Cream
2. Give your customers a voice
3. Find and equip your customer evangelists
discipline, Buzz Marketing is still a relatively new phenomenon. Viral marketing, buzz marketing, blogging, community marketing, customer evangelism and other "consumer to consumer" techniques are all designed to get people to recommend your product or service. When down right, buzz marketing is an incredibly effective weapon in your marketing arsenal, because the message comes from a trusted source. The key elements of any word of mouth marketing campaign are:
These are the "sneezers," or influential customers who will tell their friends about you. Think of them as your superfans. Give them inside information and reward their evangelism with recognition and support.
Here are six steps to help you generate positive word of mouth:
Measure your customer satisfaction by asking your clients whether they would recommend you. This "customer loyalty" metric can be the most important number you can track. Learn how to apply it to your business with The Ultimate Question by Fred Reichheld.
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